At Sunnyside Acura, we have a gifted team of individuals who all work to provide the finest customer experience anywhere. Join us and be part of one of the most highly recognized Acura retailers in the country!
Sunnyside Acura has an immediate full-time opening for a Service Advisor.
Benefits:
- Closed Sundays!
- Positive work environment that is teamwork focused!
- Continued training
- 5-day work week with a flexible schedule
- Paid Training
- Health/Dental/Life/
- Paid Short-Term Disability Insurance
- Long-Term Disability Insurance
- Flexible spending account (FSA)
- 401K plan (matching)
- Generous paid vacation and holidays, including your birthday!
- Company paid associate vehicle lease plan
- Employee Discounts (Parts/Accessories/Service/Sales)
- Company BBQs, Food Truck Days
- Personal Milestone Gifts
- Tuition Reimbursement
- Tool Reimbursement Program
- Weekly Pay Cycle
- Starbucks coffee in house
- State of the art facility with recent and upcing upgrades
Essential Duties:
- Advises customers about necessary service for routine maintenance and repair , builds value, sells needed work, and performs active delivery.
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
- Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
- Prepares a repair order showing time, cost and labor estimates for service.
- Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
- Explains the work performed and the repair order charges to the customer.
- Handles customer complaints.
- Schedules service appointments.
- Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
- Refers to service history, inspects vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes “promised time.” Checks with dispatcher, if necessary.
- Obtains customer’s signature on repair order; provides customer with a copy.
- Establishes customer’s method of payment. Obtains credit approval, if necessary.
- Assists client with arranging and completing all PCCV (Loaner Car) contracts and checks in the vehicles upon return.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Maintains a professional appearance.
- Keeps work area clean.
- Other tasks as assigned.
- Maintains an accurate log of WIP and reviews any open repair orders with teammates for carryover purposes (case by case, if applicable)
- Provide feedback and positive suggestions for process improvement
- Participate in all factory and dealer assigned training courses (live and online)
We offer a real opportunity to advance your career, a friendly experienced Team and a complete benefits package. Join us and be part of one of the most highly recognized Acura retailers in the country.
For immediate confidential consideration please email current resume and references.
Job Type: Full-time
Pay: $60,000 to $120,000 per year